Refund and Returns Policy

1. Overview

At Intercom Furniture, we strive to provide high-quality office furniture and excellent customer service. If you are not completely satisfied with your purchase, we offer a 15-day return window from the date of delivery.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✅ The item must be unused and in the same condition as received.
✅ It must be returned in its original packaging, including all accessories and manuals.
✅ A proof of purchase (receipt or order confirmation) must be provided.

3. Non-Returnable Items

Certain items are not eligible for return, including:
❌ Customized or made-to-order furniture.
❌ Clearance or final sale items.
❌ Items that have been damaged, assembled, or altered after delivery.
❌ Products without their original packaging.

4. Return Process

1️⃣ Initiate a Return: Contact us at sales@intercomfurniture.com or call +254 794 125054 within 15 days of receiving your order.
2️⃣ Approval & Instructions: Our team will review your request and provide return instructions.
3️⃣ Return Shipping:

• Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
• Items must be properly packaged to prevent damage during return transit.
  4️⃣ Inspection & Refund: Once we receive and inspect the item, a refund or replacement will be processed within 7-10 business days.

5. Refund Policy

• Approved refunds will be processed via the original payment method.
• If your refund is delayed, check with your bank before contacting us.
• Partial refunds may be issued for items that are not in original condition or returned beyond the 15-day window.

6. Exchanges

• We offer exchanges only for defective or damaged items.
• To request an exchange, contact us within 48 hours of receiving the item.

7. Contact Us

For return and refund inquiries, reach out to us at:
📧 Email: sales@intercomfurniture.com
📞 Phone: +254 794 125054
📍 Address: Libra House, Mombasa Road, Nairobi

✅ Your satisfaction is our priority!