Warranty & Services

At Intercom Furniture, we stand by the quality of our products and offer a one-year warranty on all eligible office furniture. Our warranty covers manufacturing defects but does not cover damages caused by the client.

1. Warranty Coverage

The one-year warranty applies to:
✅ Structural defects in desks, chairs, and storage units.
✅ Faulty materials or workmanship.
✅ Malfunctions under normal usage conditions.

2. What is Not Covered?

The warranty does not apply to:
❌ Damages resulting from misuse, improper handling, or accidental damage.
❌ Normal wear and tear (e.g., fading, scratches, or fabric wear).
❌ Modifications or repairs made by unauthorized technicians.
❌ Water or fire damage.

3. Warranty Claim Process

1️⃣ Report the Issue: Contact our support team at sales@intercomfurniture.com or call +254 794 125 054 with your purchase details and a clear description of the issue.
2️⃣ Inspection & Approval: Our team will assess your request and determine if the issue falls under warranty.
3️⃣ Resolution:

• Eligible claims may receive a replacement, repair, or refund, depending on the severity of the defect.
• Ineligible claims will require paid servicing options.

4. Extended Warranty & Service Options

• Additional service warranties may be available through third-party service providers.
• Extended warranties must be purchased separately at the time of sale.

Need Assistance?

📧 Email: sales@intercomfurniture.com
📞 Phone: +254 794 125 054
📍 Address: Libra House, Mombasa Road, Nairobi

✅ Quality Guaranteed – Because Your Workspace Deserves the Best!